Support

Need a hand? Email ops@plinky.to and a person will reply, usually within one business day.

Contact

• Company: Plinky Pay Inc. (Canada Corporation No. 1799660-8), which operates Plinky
• Email: ops@plinky.to
• Phone: +1 647 852 3020
• Address: 441 Aspendale Cres, Mississauga, ON L5W 0E7, Canada

Common questions

I lost my phone or passkey

If you added a backup email, use Lost your passkey? on the sign-in screen. Your wallet is self-custodial, so without your passkey or a backup method no one, including us, can recover it.

How do I delete my account?

Open Settings and choose Delete account at the bottom. Move any money out of your wallet first. Payments already made stay on the public blockchain and can’t be erased.

Is my money in a bank?

No. Your balance is held as USDC, a digital U.S. dollar, in a wallet that belongs to you. Plinky is not a bank and doesn’t hold your money. See the Terms for the risks.

I sent money to the wrong person

Payments can’t be reversed once they’re sent. Contact the person you paid and ask them to send it back.

What are the fees?

Plinky adds a 1% service fee on top of a payment, shown before you confirm, so the person you pay gets the full amount. Card and cash-out providers charge their own fees, shown in their checkout.

How do I report a page or a note?

Tap “Report this page” at the bottom of any pay page. Notes you receive have a menu to hide, block or report. We review every report within 24 hours.

Legal

Read our Terms of Service and Privacy Policy.